Privacy Policy

This privacy policy explains how we may use information we collect about you. 

COOKIES

Cookies allow us to improve your browsing experience. We track all our visitors so we know things like which pages you visit. Don’t worry; none of your personal details will ever be shared. They simply help us to improve our site’s performance, tailor your visit and make it more personal. By using our website you give us your consent to use the data we collect. If you’d rather we didn’t use cookies, simply turn them off in your browser settings. Our site will keep working fine.

PERSONAL INFORMATION

We collect data when you do things like visit our site, subscribe to our newsletter or fill out a form. You might be asked for things like your name, email, phone number etc. However, we will only collect information from visitors if they give it to us voluntarily. You can always refuse to give this information, and use our site anonymously, but some activities will become restricted.

HOW WE PROTECT YOUR INFORMATION

We use appropriate data collection, storage, processing practices and security measures to protect your data. This helps to prevent unauthorised access, disclosure or destruction of your personal details.

USING YOUR INFORMATION

We may share your personal information with our service providers acting on our behalf to manage and administer our services and with our partners and agents who may also use your information. We and any of these third parties may contact you by mail, telephone or email for these purposes.

FINANCIAL INFORMATION

The financial information you provide is simply used for payment purposes. When you buy something on our site, you give your consent for us to provide this information to third parties involved e.g. your credit card company or bank.

PRIVACY POLICY

From time to time, we may use customer information for new purposes we haven’t disclosed above. If our information practices change in the future, we’ll post the policy changes to our web site.

Please contact us if you’d like to prevent us from using your information for new purposes. We’re also happy to give you the information we’ve collected about you on request. 

DATA PROTECTION

Home Appliance Direct Ltd and its business partners will use your information only to provide the requested service and for administration (including the recovery of any amounts owing, where applicable), customer surveys, regulatory reporting, to check and verify your identity and analytics and testing purposes.

You may request a copy of your data. If your personal details change please let us know by writing to: Home Appliance Direct , Gemini Business Centre, 136-140 Old Shoreham Rd, Hove BN3 7BD.

Home Appliance Direct Ltd is not involved in the sale or supply of insurance products. Our service is a contract of support and agency services.  This is not an insurance product, there is no transfer of risk. The use of this agreement is not limited to a specifically defined event. We can provide support even if the assistance is needed for a matter that is not adverse to the interests of the customer.

Our legitimate interests for processing personal data:

Home Appliance Direct Limited processes data provided by its data suppliers with the intention of increasing its sales and its customer base. Processing the data enables a high-quality service delivery which produces tangible benefits for people: if an appliance breaks down and/or is beyond economic repair, the consumer may not be in a position to afford the necessary repairs or the cost of a brand-new appliance. An appliance protection plan can mitigate this and can provide the consumer with a new or working machine.

Retention Period

Home Appliance Direct Limited will process personal data for three years and store the personal data for six years in support of any claims under the service plans.

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:-

Right of access – you have the right to request a copy of the information that we hold about you.

Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.

Right of portability – you have the right to have the data we hold about you transferred to another organisation.

Right to object – you have the right to object to certain types of processing such as direct marketing.

Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.